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Are You in the Right Place? We have detected that you are visiting from Togo, however you are currently on the version intended for people in USA.
Would you like to switch to the Togo version of our website? Yes, take me to the Togo version. No, I want to stay on the USA version.
I'm not in Togo or USA! However, I can recommend you contact our Customer Support Team to discuss the above issue and they will assist you in explaining the situation fully.
You can forward your query using the Live Chat tab on the landing site, phoning us or by e-mailing. I believe this site is fake, I started playing on lottoland.
I suspect that if you ever won jackpot on their website, they will deny to pay correct jackpot amount.
Lottoland offers their Players the chance to bet on the outcome of the Official Lottery Draws, including the US Power, as per your comment.
US Power on the Australian site uses the Official US PowerBall draw for their winning numbers and prize tiers. I believe that the issue you are concerned with can be explained by fluctuating exchange rates.
The Jackpot offered on the Lottoland site will reflect the Jackpot offered by the Official US PowerBall draw.
The Jackpot win will be paid following the draw, at the value of the USD Jackpot. All winnings will be paid in AUD, converted using the Euro Foreign Exchange Reference Rate published by the European Central Bank ECB rate for the respective draw date.
If you can still buy into the lottery in the US, can you tell me the easiest way to buy a ticket step by step? And how much money. Thanks, Nic. Put 2 games in with a bonus.
Forgot all about it. Nothing major. Usually it takes 2 days to get my money. I have called my bank who has stated this is not the case.
The Live Chat girls were unprofessional and did absolutely nothing to help. Lottoland is essentially stealing money and refusing give it back!
I am sorry you have had an issue with the payout of your winnings. This can be due to your Player Account not being fully verified or the payout has been requested back to a bank card.
Please check your Player Account is verified and then retry making the payout by entering your bank account details as the payout method.
If you continue to have difficulties claiming the payout of your win, please contact Customer Support directly and a manual payout can be arranged to your bank details.
I used the site for more than 1 year. Due to my job, I am travelling a lot, and opened the site from abroad.
Lottoland closed my account. On the moment of closing, I had subscribed on numerous games. They asked me to provide a copy of id where is stated my address, which I do not have.
No money returned. Due to restrictions placed by some Governments and also the restrictions of our Gambling Licences, some countries are excluded from our list of countries that players can bet from.
For these reasons Player Accounts must be closed immediately if we detect that a Player logs in and bets from one of these countries. Proof of identity and address can then help us assess your country of residence and facilitate the continuation of your Player Account.
If you wish to discuss this matter further, please contact our Customer Support Team and we will be happy to help.
I would say that I had a bad experience with Lottoland. Joined to play with Lottoland in after seeing their numerous entertaining advert on tv.
I had been playing and had won couple of pounds then one day I tried to log into my account to play but my account would not open, I tried it about three times with the correct password but it would not open and so I called customer support for help and she advices that someone was already logged into my account.
This was bizarre because I explained to her that if was logged in I would not be making the phone call at the time. So she suggested the account be closed and for team to investigate.
I asked if the account is closed will I be allowed to open a new one and she said yes so I agreed to close the account.
Then two days later I received an email from someone in their customer service team requesting a photograph of my bank card front and back now you know this is going to far because what has hacking into my account got to do with my bank details.
Anyway I sent all the information requested but to my greatest surprised the same customer advisor emailed me and said that the team decided to close my account indefinitely without the option for me to open another account and nothing was reported of their investigation.
Now where is the justification when my account was hacked into and I am being victimised because some rogue decided to hack my account.
I do not see any justification in their decision to stop me from playing except that it looks and sounds like discrimination.
My account was verified when I joined and all my purchases were verified through my bankcard and no fowl play was reported on my part.
Then after a while I wrote a detailed letter to Lottoland asking them to listen to the recorded conversation between me and the Advisor on the night and review their decision but to date no reply has come from Lottoland.
And so it leaves me to conclude that this company does not value their customers and have a poor customer service and I am so so disappointed with Lottoland.
Your chance of getting any money off of scratch cards is 0. That is less than if you had bought shares in a proper company in the UK or Ireland.
STOP BUY SCRATCH CARDS. I am pleased to confirm that all our Scratchcards are provided to us by reputable providers and that Lottoland do not have the tools to control the outcome.
All scratchcards we offer have published Paytables under the Info Tab, so there is full transparency for our Players. Furthermore, the Scratchcards on the Lottoland site have been certified by the UK Gambling Commission prior to launch.
In order for us to retain our gambling licence, we have to adhere to the correct procedures for all products offered on the site.
Quite a prominent lottery betting service in Europe. They offer huge discounts, so playing can be cheaper than going to your local dealer.
There are many reports of people who won big and got their account deleted. Supposedly all scammers or people who used multiple accounts.
Hard to believe this is true in every case. Unfortunately, I am unable to offer specific advice relating to your Player Account and payments on this Public Forum.
If this matter has not been resolved, please contact us using the Live Chat tab on the landing site or through support email and the matter can be addressed for you.
I shall never recommend this to anyone. They let you bet but once you win they ask to upload the ID proof. After you upload the ID your account will be blocked.
I am not putting my name or email because lottoland must have responded when I contacted their customer support. I have been using Lottoland for a while without any problems until now.
I contacted customer support asking how I could claim my money back. I only have one account with this company. They replied that I had to prove who I was by sending them the necessary documents that they required.
This I did. They then asked me why I had closed an account one year earlier. I told them that their system would not recognise my e-mail or password.
That is why I started with a new account. I have never closed this account because they would not allow me access. I have only used this new account because the one they say I closed would not let me use it.
They then put a stop on my account saying it needed to be investigated. This would take up to 72 Hours. They must see by my record that I have only ever used this one account.
On Wednesday I was checking to see if I had won and was told I did not take part in the draw! I would like to take this opportunity to explain the reason we ask for proof of Identity from our Players, and why if that information is not received or does not match the details registered on the Player Account, we must suspend play.
Lottoland is licensed by the Gambling Commission in the United Kingdom. To comply with our licence agreement we are required to provide proof of identity and address for every player.
This requirement is due to Lottoland being a Gambling Site and ALL PLAYERS MUST BE OVER 18 YEARS OLD. For this reason we must ask our players to provide one option from the following documents in order for us to verify their accounts.
Driving Licence Photo Card — front provisional licence is accepted 3. For information relating to your particular case, please contact our Customer Service Team who will be happy to assist.
I would recommend them to anyone. I would NOT recommend this company to anyone. The syndicate bet rules were unclear at the time i placed them.
They also took ages to respond to any queries I had. Avoid this company. The lines are the amount of lines that you will be betting on the syndicate.
For example, lines — or lotto bets — in total will be placed on the next jackpot draw. If any of these numbers result in winning a prize, then the prize money is paid out to you in accordance to the numbers of shares you bought.
The shares are the number of shares that are available for this syndicate bet. In the example in the image, shares are available.
You can purchase 1, 2 or 5 shares in total for this syndicate. If you have any further questions, please contact our Customer Service Team who will be happy to assist.
I did not realise that you have to visit Gibraltar to pick up the cash if you win a jackpot via Lottoland. I have been playing various lotteries — Euromillions, Eurojackpot, MegaMillions, Powerball, Polish lottery, Swedish lottery — via Lottoland for over 2 years now.
My health is such that I cannot travel 50 miles let alone from the UK to Gibraltar to pick up a prize if I should somehow be lucky enough to win.
Thanks Lotto Exposed — now I know to stop playing via Lottoland as if I did win a jackpot I could never receive it. I hope this puts your mind at ease and you feel confident to continue to enjoy the various Lotteries we offer on our site.
I am sorry you feel that you felt you did not have the results you hoped for in our demo Scratchcard section. The Scratchcards on the Lottoland site have been certified by the UK Gambling Commission prior to launch.
In order for us to retain our gambling license, we have to adhere to the correct procedures for all products offered on the site.
Please do contact our Customer Service Team if you feel you need assistance with your Player Account or an explanation of any action taken on it by Lottoland.
Lottoland does have restrictions in place due to our Gambling License and we will be happy to speak to you regarding these.
I bought 3 tickets of keno worth 3 euro and i win 2 euro in two ticket after that i was trying to withdraw the money but i ask proof of verification.
The proof of address must be dated within the last 3 months. Please blank our any sensitive information before sending the image.
The image must be in a JPEG or PDF format in order to upload successfully. How would the person who is working in another country as an employer can provide this kind of doc?
Lottoland are governed by strict Licensing restrictions covering the necessity to check all Players are over 18 years old.
This was the reason for the request for proof of identity. In your case, due to your proof of identity not matching the country you registered under, we must verify your address too.
The requirement for the proof of address and the bank details are to enable us to be sure there is no fraud taking place on the site, including payment fraud, money laundering or under age gambling.
Our Licenses guarantee that we have the necessary funds and procedures in place to make the payout of all wins, including Jackpots.
I registered for an account. Transferred money to this company from my bank and tried to log in to play some scratchoffs.
As soon as they received my money transfer the company blocked my account and then started to ask for all kinds of personal documentation.
Why does this company need to know where i physically live to play an online game. Why take my money and then impose requirements for me to access it.
This company is a scam and companies vouching for Lottoland are not to be trusted. If they are fighting this hard to avoid giving me back my own money do you really think they will payout if you win on any of the games.
Give this company money at your own risk. Lottoland is licensed by the Gaming Commission in the United Kingdom. To comply with our licence agreement we are required to provide proof of identity and address for every player within 72 hours of their first deposit.
This is part of Responsible Gambling and helps control underage gambling on the site. Once this verification process has been completed, you can continue to play and claim your wins without further documentation being requested.
I already sent my passport and you still block access to my account and refuse to give me my deposit back. I have to now go to the European consumer Org so they can help me get my money back from your company.
This company is beyond deceptive. At least if they spelled this out clearly, people would know what they were getting into. For most people playing the lottery, privacy is a major concern.
Will not be playing with them again. Thank you for your review. I can confirm that you can choose to remain anonymous when claiming a win.
Although we ask that you partake in promotional material, your image can be amended so you can not be recognised and your personal information undisclosed.
This is as per our Terms and Conditions 4. Furthermore, the Player is obliged to receive Winnings equivalent to The Player may still choose to stay anonymous.
For transfers, Lottoland may charge the Player with the fees for the bank transfer. They blocked my account for 24 hours to allow time for my proof to be verified..
I had won and was playing my winnings back.. There is no reason for this.. I want a resolution to my complaint and my winnings..
I just recently added the app. The customer rep told me that the account would be verified within 72hrs. I just want to make sure that the app is legit and if ever I win, I could withdraw the money from the app.
Hoping to hear from you. I can confirm that it is a legal requirement that Lottoland verify all players are over 18 years old, as it is a gambling site.
Due to the very large PowerBall Jackpot, the verification process maybe taking a day or two longer than our usual timescale, due to high volumes of traffic on the site.
Please contact Customer Support at your earliest convenience and they will be happy to check your Player Account information for you and give you advice on the payment.
The Australian Customer Service can be contacted by either using the Live Chat tab on the landing site or through support.
I place a stake on lottoland. The bet was placed on 20th July at 5. It turns out a winning. Getting 7 numbers out of 8 numbers.
They told me the bet was too close to closing time. Meaning my stake for 20th July was later changed without my permission to 21st…cancelling the winning stake for 20th of July.
The bet was placed and accepted by lottoland, I have complained to customer service. Without any answers. Boxa, my husband has had the same thing happen for a Div 1 prize a fortnight ago on the Mega Millions lotto.
He has reported it to the authorities — they are currently investigating his complaint because like you we did not receive a satisfactory response from Lottoland.
As soon as I mentioned that I was slightly addicted to their games via Live Chat, they suspended my account indefinitely. Lottoland operates as Gambling Site and it should be enjoyed by Players as a form of entertainment.
Lottoland have a commitment to protect their Players and make sure that they are using the site in a responsible way. I currently am living in Europe.
As a non citizen of this country with only permanent resident status it is simpler to not have utilities etc in my name. I leave that to family members here.
I can provide proof of purchase of an apartment here, but no utilities. My bank statements are from my bank back in my home country.
I am used to North American banking and find the local banks rather unpleasant to deal with. Consequently, I do still do serious banking from my historic bank account.
One of the unpleasant aspects of local banking is the inability to open a joint account. Another is the unwillingness of local bank staff to do business in English.
Any day now I will be receiving a European D class visa which should have my address here. I wonder is this acceptable as proof of address? Terrible customer service, no integrity, started blocking emails from my registered email address and was told that was the ONLY way to send in a complaint.
After 10 email attempts over 4 days all returned I sent from another email account and it went through no problem.
What an awful underhanded thing to do! You should be ashamed Lottoland. Part of the Lotto bet price you pay goes towards the payment of this policy.
This system operates in the same way on all the lotteries we offer. What is not mentioned here is how much goes to the policy and if the risk assessment team will decide which option will the winner get, then the options are not really chosen by the winner.
So, please clarify the two points. Also, I would appreciate answering the questions for this hypothetical scenario: if one is the single m Euro jackpot winner for Euromillions.
What is the portion that goes toward the insurance policy? How much does Lottoland keep? Does the winner have to visit Gibraltar to collect?
The payment to the insurance company is made by Lottoland from the price of the ticket. No deduction is made from any wins you have on the site.
At the point of the win our VIP Team would contact you directly to discuss all details for the claim.
We aim to make the payout of all large winnings as quickly as possible, once the correct verification procedure has been completed. Understood regarding collection of prizes.
Also, I wonder as I live in Sydney, Australia, if I win jackpot or first division Probably sharing eg 2 or 3 persons won same jackpot , shall I fly to Gibraltar or possibly London to get presentation or shall I be in Sydney to get presentation?
I think under Australian law, any 1st division winners must wait in 14 days before getting prize claims.. Let me begin with the proviso that I allege no impropriety against anybody, individual or body corporate.
However, I stand adamant that the available arrangements offer no guarantee that no devils lurk in the deep or could do so ready to pounce on vulnerable players.
I have been playing games on Lottoland for a long time without realising their trick of deflating any potential win by dividing with the total number of winners whose figure could be contrived.
I feel there is no way Lottoland could defend themselves for not being explicit enough before players part with their money.
Allow me to reinforce and expand the essence my first paragraph by saying I do not allege any incapacity, incompetence or corruption on, for example, organisations like the Gambling Commission to enforce sanity in the event of a dispute but government being government means consumers still need inputs and assurances through their own arm.
Kind of false promise. Although Lottoland publish the no. If several people won with the actual lottery it does not mean that the same no.
With your comments in mind I would like to address the payout of Jackpot prize tiers by Lottoland to their players. Lottoland replicate the payout you would have received had you entered the Official Draw for the top prizes for most Lotteries we offer.
This means we take the total number of winners with the Official Draw and add the total number of winners with Lottoland, and then divide the Jackpot by this total.
If Lottoland had more than 1 winner, we would provide proof to each of our winners. For the smaller prize tiers we pay out the same prize amount as the Official Draw.
If a player wishes to protect the Jackpot offered, Lottoland offer a feature called Numbershield that guarantees full payment of the Jackpot if you match the required numbers, regardless of other winners in the Official Draw or with Lottoland.
Alternatively, you could activate the DoubleJackpot feature enabling you to double any Jackpot prize share won.
I hope the above information clarifies our Jackpot payout for you. Full terms and conditions can be found on our sites under Section Why do you add the number of winners on the actual lottery with the winners who bet with Lottoland?
Why should this be? As Lottoland points out, we are not betting on the actual lottery, but on the result i. Is that what you mean?
This is our business model and all details are available in the Terms and Conditions. In order for us to make the larger prize tier payments we take out insurance policies to cover the eventuality of a Jackpot win or a substantial payout.
I do not see why their no. I find the whole thing very suspicious and suspect that Lottoland are doing this as a way of not paying out the jackpot as advertised.
They have made these rules for their own advantage to make even more profit for the owners. I deposited a lot more money than I wanted to on my account by accident, so I message the Lottoland support team to see if they could help and I must say they were very quick to reply and sorted my problem out within a day in a very friendly and polite manor too may I add.
Not to mention the opportunity to bet on lotteries worldwide. My only criticism is that the website is difficult to navigate, and sometimes understand.
I even managed to withdraw my winnings on one occasion. My worry is that if I did win one of their jackpots, would I be able to withdraw it?
With the UK Lotto and Euromillions they tell you after every draw whether the jackpot has been won. Lottoland seems rather secretive in that respect which makes us suspicious.
I agree Dave. The first thing i did was look for winning player stats. I found none. They are spoofing Au Official lottery using false advertising.
Profiting off the back of Au The Lot with spoof advertising and dodgy figures and gameplay. Get original you lott from lotto land.
And getting any winnings back is simple to. Keep it up Lottoland! I enjoy Lottoland as it has some great lottery choices for a variety of budgets, but also has affordable scratchcard options.
Not everyone that wants to have a little bet has enough money to buy 2 and 3 pounds scratchcards per time. I always have fun playing and they pay out quickly if you win.
The app is good, but using promotion has to log on web. Could you link the prom with the app account.
Been using Lottoland for over a year now and won a couple of small amounts which is then easily claimed back to your bank account. They offer regular promotions for all lotteries and scratch cards.
Easy to use. Lottoland is a great alternative to the usual Lotto and gives you lots of choice in terms of which games you would like to play. You are advised if you have won a game which is extremely handy too.
Definitely worth a punt!